Investigate a change in generation.
A change in output can come from weather, seasonal conditions, shading, dirt or an equipment fault. Compare generation over a suitable period and note any inverter alerts. A low reading by itself does not establish that a panel needs replacement.
Make maintenance specific to your site.
Service needs depend on the installation, surroundings, access and manufacturer instructions. Share the system age, equipment details and any fault messages when you contact the team.
- Panel condition, shading and safe cleaning requirements
- Inverter alerts, monitoring and electrical connections
- Mounting structure and visible cable condition
- Protection, earthing and inspection requirements
- Warranty documents and any previous repair history
Keep work safe and documented.
Solar equipment involves electrical and roof-access hazards. Do not open electrical equipment or climb onto an unsafe roof to investigate a fault. Ask a qualified service professional to assess the work and keep inspection and repair records with your system documents.
Your questions, answered.
How often should solar panels be cleaned?
There is no single schedule for every site. Follow the equipment manufacturer’s instructions and consider local dust, weather, access and observed generation. Discuss a safe cleaning plan with the service team.
What should I share when reporting an inverter fault?
Share the model, displayed fault code, when the issue started and any available generation records. Avoid opening the inverter or resetting protective equipment without appropriate guidance.
Can I get help with a system installed by someone else?
Share the installation location, equipment details and warranty information. The team can review the service request and confirm whether the required work is within its scope.